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How to find in-network providers
NEW way to get the Ascend Virtual Sales Office app
How the flu-shot benefit works
Grow your business with referrals
FDR compliance newsletter, January 2017

How can members find in-network providers?  

For Aetna Medicare plans, use the Aetna Medicare DocFind website (www.aetnamedicaredocfind.com). For Coventry Medicare plans, use Provider Lookup.

How can members find in-network pharmacies? 

Use our Pharmacy Finder tool at www.aetnamedicare.com/findpharmacy or www.coventry-medicare.com/findpharmacy to quickly find network pharmacies. After you search by zip code and select the applicable plan, it will pull up a list of in-network preferred and standard pharmacies for that area. Preferred pharmacies are listed with an orange flag. Standard pharmacies show a blue flag.

NEW way to request the Ascend Virtual Sales Office app

There's now a new easy way to get the Ascend Virtual Sales Office app, our online enrollment tool. Once you're ready to sell, you can request access on Producer World. Just login, click “Individual Medicare” in the top navigation bar, click the Tools tab, and then click “Ascend Virtual Sales Office App” to complete the request form. Please allow 7-10 days for processing. You’ll receive a separate email with instructions once you receive access.

Flu season is here – Did you know Walmart is now in our flu vaccine provider network?

There are three ways Aetna and Coventry MA/MAPD members can get a flu shot. Click here to download an updated list of our in-network flu vaccine providers. In-network flu vaccine providers appear on page 2.

Still need to attend 2017 market-specific training? 

Just go to www.AetnaMedicareAgentTraining.com to sign up for a 2017 training. Online and in-person training sessions are available. Remember, this is a requirement for 2017. You need to complete a 2017 market-specific training for every state and market where you plan to sell Aetna MA/MAPD products.

Grow your business with referrals

With our 2017 referral option, you can earn a referral payment for each referred client who enrolls in an Aetna or Coventry MA/MAPD or PDP. Download the PDP referral flyer and MA/MAPD referral flyer from Producer World.

FDR compliance newsletter, January 2017

Are you a First-Tier, Downstream, and Related Entity ("FDR")? If so, remember, it’s critical that your organization complies with compliance program requirements throughout the year. Please read our latest FDR newsletter to review our compliance program requirements.

We're here to help 

We appreciate your business and the service you provide our Medicare members. If you have any questions, please contact your local Aetna Medicare Broker Manager. Or you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301, 8 a.m. to 8 p.m. ET.  

In case you missed it.... 

Producer World

The Coventry Broker Portal

Aetna Medicare Agent Training website

Aetna Medicare Producer Guide

Aetna Medicare certification website