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Allina Health | Aetna®

Individual Medicare producer newsletter:
March 15, 2019

  • ​OEP ends March 31
  • Dental allowance for MAPD plans
  • Hosting educational events 
  • ALERT: Potential Genetic Testing Scam
  • Resources For Living®: Members can call for help researching local options
  • Minnesota's team is growing

Download the 2019 OEP Rules of the Road
Listen to the 2019 OEP Rules of the Road
Don't forget, OEP ends March 31

Remember, you’re not allowed to advertise the 2019 Medicare Advantage (MA) Open Enrollment Period (OEP), or encourage beneficiaries to switch plans. But if an MA/MAPD client contacts you and wants to make a change, if eligible, they can. Download our 2019 OEP overview flyer for more information. 

Is dental coverage a big deal for your clients?

Did you know that all 2019 Allina Health | Aetna Medicare plans offer dental allowances?

  • The annual allowances are for preventive and comprehensive services, ranging from $300 - $2,000 depending on the plan.
  • There’s no network requirement.
  • Allowances can be used toward all ADA codes, including dentures and implants.
  • Members pay their providers and we pay them back. Download and review the reimbursement form here. The form can be mailed to the claims address on the back of the member’s id card, or it can be faxed to 1-859-455-8650.

Click here to review the 2019 plan guide to see the dental allowances available for each plan.

Compliance Connection: Hosting an educational event

Educational events help inform beneficiaries about Medicare Advantage plans and other Medicare programs. If you’re putting on an educational event:

  • Don’t forget to notify your local Allina Health | Aetna Medicare sales team. Let us know where you’re going to show our company name or logo. (Although we don’t report educational events to CMS, we need to know when and where you’re holding them.)
  • Make sure when you or an event sponsor advertises an educational event, it’s specifically advertised as “educational;” otherwise CMS considers it a marketing/sales event.
  • You cannot have any marketing materials, enrollment forms, or plan benefit information like premiums and copay amounts, at educational events. 
  • You can provide Scope of Appointment and Permission-to-contact forms.
  • You can also distribute business cards and contact information for beneficiaries to initiate contact and schedule future appointments with you.

ALERT: Potential Genetic Testing Scam 

Recently, the Centers for Medicare and Medicaid Services (CMS) alerted us of a scam designed to generate Medicare member referrals to genetic testing companies. Please click here to read the full communication so you know what to watch out for and can help educate your clients. 

Help your clients get connected with Resources For Living®

Resources For Living is a program exclusively for Allina Health | Aetna Medicare members. The program helps connect members and caregivers to services and resources in their community. With one phone call, members can get help:

  • Finding contractors to do some work around the house
  • Exploring senior housing, adult day care and home-delivered meal options
  • Researching caregiver support options
  • Looking up community transportation options
  • Gathering a list of activities at the local senior center
  • Finding assistance for emergency needs and more

Help spread the word about this program. Download a free Resources For Living flyer to share with your clients on Medicare Marketing Studio. You can download English and Spanish versions of the flyer. 

The Medicare team in Minnesota is growing—
We've added a Medicare Member Advocate to our team

The Medicare Member Advocate can help members with complex issues, like claims and access to care. The advocate will also help ensure members have a positive customer service experience. To learn more about the Medicare Member Advocate role, click here.

New Sales Administration Manager: Kimberly Brenteson

We’re excited to announce Kimberly Brenteson (formerly Murnane) has joined the Allina Health | Aetna Medicare team. Kimberly has over 15 years of experience in the Minnesota Medicare market. As the new Sales Administration Manager, she’ll manage sales reporting, sales events and lead management. You can contact Kimberly by phone at 763.242.0082 or by email at BrentesonK@allinahealthaetna.us.com

Questions? We're here to help!

If you have any questions, just contact your Medicare Broker Manager in Minneapolis listed below. Or you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or brokersupport@aetna.com. Business hours are 8 a.m. to 8 p.m. ET, Monday - Friday.

Amy Banker
Allina Health | Aetna Medicare Broker Mgr.
(612) 251-6644
Drew Jessen
Allina Health | Aetna Medicare Broker Mgr.
(612) 423-4451

Quick links

Compare plans and estimate costs
Complete 2019 producer certification 
Sign up for 2019 MAPD market-specific training
2019 How to submit enrollments
2019 Aetna Medicare Producer Guide

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company. Health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna). Allina Health | Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna.

For more information about Allina Health | Aetna plans, refer to allinahealthaetnamedicare.com.

Prior to engaging in the sale of Aetna or Allina Health | Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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